In this article, nextgov.com describes how the U.S. Postal Service cleaned up its massive backlog of employee discrimination complaints. Using the methods it used to fix its own process, the USPS now provides that service to more than two dozen other agencies.
The 1980s and 1990s were a tough time for the U.S. Postal Service.
A series of workplace-related homicides involving postal workers embroiled the largest civilian agency in federal government and its more than 600,000 employees, sinking morale and even coining the slang expression “going postal” to describe someone who becomes uncontrollably angry in the workplace.
As public scrutiny increased, it surfaced that… [to continue reading, click here…]
Where you surprised at any of the method described in this article? Which ones do you think could help other agencies more quickly process their own discrimination complaints? What one thing most stood out to you regarding the way USPS improved the morale of their workforce?